JOB TITLE:                               Desktop Support Technician

FLSA STATUS:                        Non-Exempt

DEPARTMENT:                       Program Support

DIRECT SUPERVISOR:       Executive Director

POSITIONS MANAGED:     None

SALARY RANGE                   $19-25 per hour

 

SUMMARY:

Under the supervision of the Executive Director, the Desktop Support Technician supports and maintains organizational computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The Desktop Support Technician will also troubleshoot problem areas, in person or via phone, in a timely and accurate manner, and provide end-user assistance as required, as well as other duties as assigned. 

 

NOTE: Performance reviews are conducted annually upon the anniversary of your hire date. Raises and promotions are based on merit, (job performance, work ethics, attendance, etc.) which will be at the discretion of the Executive and Program Directors. Raises are not guaranteed upon review.

 

DUTIES AND RESPONSIBILITES:

• Supports the development and implementation of new computer projects and new
  hardware installations.

• Performs on-site analysis, diagnosis, and resolution of complex desktop problems for
  end-users, and recommend and implement corrective solutions

• Installs, configures, tests, maintains, monitors, and troubleshoots end-user and network
  hardware, peripheral devices, printing/scanning devices, presentation equipment,
  software, and other products in order to deliver required desktop service levels.

• Constructs, installs, and tests customized configurations based on various platforms and
  operating systems.

• Maintains an inventory of devices and peripherals for auditing purposes.

• Acts as liaison to third-party technical contacts.

• Ensures clinical data is secured and backed up regularly.

• Works directly with and accepts direction and training from the Systems Administrator.

• All other duties as assigned.

 

QUALIFICATIONS:

• 3-5 years’ experience in Windows Server and Windows 7/10 Administration.

• 3-5 years’ experience configuring and troubleshooting Cisco routers and switches.

• Proficient with MS Office applications and computer hardware and software.

• Knowledge of Electronic Health Records and confidentiality regulations such as HIPAA
  and HITECH.

 

EDUCATION/EXPERIENCE:

High school diploma or equivalent. Some college preferred. Microsoft Certification preferred.

 

PHYSICAL AND MENTAL REQUIREMENTS:

Must have reasonable mental and physical ability to perform each essential duty satisfactorily. Must be able to perform physical activities that require considerable use of your arms, legs, and body, such as lifting, balancing, walking, stooping, and the handling of materials. May be required to lift up to 75 pounds with the assistance of another person and/or equipment. The duties, responsibilities and qualifications listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.